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Terms & Conditions


Headings are for guidance only and do not form any part of these Conditions. The following terms shall bear the following meanings: "Buyer" means the person, company, organisation or other entity entering into the Order for the Goods; "Goods" means the products, articles or things or any of them subject of the Order and described in the Order; "Specification" means the technical description (if any) of the Goods contained or referred to in the Order; and "Order" means the order placed by the Buyer for the Goods.


OSI expressly reserves the right to alter its prices, product specifications and terms and conditions without notice. For the avoidance of doubt, no such change shall affect the Order once it has been accepted by OSI.


The Buyer shall be bound by the Order:if it is made on an official OSI order form; or if the Order is accepted on behalf of OSI by a duly authorised Director, Employee or Agent over the telephone either with or without the condition that the Order is to be confirmed in writing by the Buyer: or if the Order is made in such form of written memorandum as the Buyer and OSI may find acceptable.


Payment will be due within thirty days of the date of OSI invoice, subject to alternative written agreement between OSI and the Buyer. OSI reserves to right to claim interest at the rate of 5% per annum above the minimum base lending rate for the time being of HSBC Bank, calculated on a daily basis on all sums due to OSI and unpaid from the date on which payment is due under these Conditions until the date on which payment is made, both including the period before and after judgment. Risk in the Goods shall pass to the Buyer when the goods are delivered to, or collected by, the Buyer or its agent. Notwithstanding risk in the Goods passing in accordance with Clause 4.3 of these Conditions, title in the Goods shall not pass to the Buyer until both (i) payment is received by OSI for the Goods; and (ii) no other amounts are then outstanding from the Buyer to OSI in respect of any other goods supplied by OSI to the Buyer. Before title has passed to the Buyer under the terms of Clause 4.4 and without prejudice to any of its other rights, OSI shall have to recover or resell the Goods or any of them and may enter the Buyer's premises by its servants or agents for that purpose. If so required, the Buyer will store the Goods separately from the Buyer's own goods to make them readily identifiable to OSI. Should the Buyer alter the Goods by subjecting them to any manufacturing process or incorporating them into another product, then the resulting product ("Altered Product") will pass into the ownership of OSI until payment due under all contracts between OSI and the Buyer have been made in full and all OSI' rights hereunder shall extend to the Altered Product. Until payment due under all contracts between the Buyer and OSI has been made in full: the Buyer shall hold upon trust for OSI the Goods and Altered Product; in the event of the sale or hire of the Goods or Altered Product by the Buyer, the Buyer shall hold the proceeds of such sale or hire on trust for OSI in a separate bank account, opened by the Buyer for this purpose; OSI shall be entitled to trace all such proceeds of sale or hire charges received by the Buyer through any bank or other account maintained by the Buyer; and in the event of sale or hire of the Goods or the Altered Product by the Buyer, the Buyer shall assign all rights to recover the selling price or hire charges from the third parties concerned to OSI if required to do so in writing. The Buyer shall keep the Goods insured against all insurance risks from the time at which risk passes to the Buyer pursuant to Condition, in the amount of the price at which the Goods are sold. -If the Goods are destroyed by an insured risk prior to the same being paid for by the Buyer, the Buyer shall receive the proceeds of any such insurance as a trustee for OSI. Prices are exclusive of VAT, unless expressly stated otherwise. Normal delivery charges in the UK will be shown on the invoice, but any special express delivery requested by the Buyer will be charged in full.


Any date given for delivery by OSI is to be considered as an approximate estimate and cannot be guaranteed. If the Buyer is a private consumer and OSI becomes aware that the expected date for delivery is likely to be more than 30 days after the Buyer places the order: OSI will contact the Buyer to inform the Buyer accordingly; OSI will ask the Buyer if the Buyer would be willing to agree to a later delivery date; and -If the Buyer does not agree to a later delivery date, the Buyer shall be entitled to cancel the order. If the Buyer is a private consumer, the Buyer shall have the right to return the Goods (in its original packaging) to OSI for any reason whatsoever at any time up to 14 days from receipt of the Goods. However, OSI reserves the right to charge the Buyer its reasonable costs and expenses incurred as a result of the Buyer exercising this right and also for any damage to, or use of, the Goods in the event that the Goods are damaged or have been used. If the Buyer is not a private consumer, the Buyer shall have no right to return the Goods and the full amount payable for the Goods shall remain fully due and owing from the Buyer to OSI regardless of whether or not the Buyer has returned the Goods to OSI. All of the above provisions of this paragraph 5 shall be subject to and shall not affect your statutory rights. Carriage charges –free on orders over £160.00 (ex vat) £3.95 on orders less than £160.00. Delivery to an address not on the UK mainland will incur extra costs. Please contact us for details. Products from stock can be returned within 30 days provided they are unused and in their complete original packaging. A re-stocking charge of 15% and collection charge of £10.00 per package will be levied for goods deemed unsuitable or ordered in error. Products returned without their original packaging or in a condition unfit for resale will have the full credit withheld. Please check if in any doubt before ordering Any shortage or damaged goods must be reported within 3 days of receipt of the goods for a claim to be considered. Any goods seen to be damaged on receipt should have the delivery note marked ‘Damaged’ and notify OSI immediately. Please do not return goods without authorisation. Contact our Customer Care Line on 01484 860506


OSI warrants the Goods to be free of defects, to be made of sound materials and to conform to the quantity and description stated in the Order. The Buyer will accept slight imperfections in colour, appearance and measurement. If any of the Goods are found to be defective within the period of ninety (90) days from the date of delivery, OSI undertakes as its option, to replace the same or refund to the Buyer the price of the Goods. Other than as expressly set out in these Conditions and other than the warranty as to good title and as otherwise required by law, OSI hereby excludes all representations and warranties in relation to the Goods whatsoever, whether express or implied. Without prejudice to the generality of the foregoing, OSI expressly excludes any warranties as to fitness for purpose and the Buyer agrees that it shall determine the suitability of the Goods for its intended use.


OSI liability for the following matters shall be unlimited: for personal injury or death caused by the negligence of OSI or its employees, agents or contractors; under Part 1 of the Consumer Protection Act 1987; for breach of any conditions as to title or quiet enjoyment implied by section 12 of the Sale of Goods Act 1979 (as amended) or section 2 of the Supply of Goods and Services Act 1982 (as amended); for fraudulent misrepresentation; and 7.1.5 for any other matter in respect of which law prescribes that liability may not be excluded or limited. OSI shall not be liable for any indirect or consequential losses (including, without limitation, loss of profit, business, revenue, capital, anticipated savings and/or goodwill). Save as provided in Conditions 7.1 and 7.2 (above), OSI entire liability in connection with the Goods shall be limited to the price payable for the Goods.


Neither OSI nor the Buyer shall be liable for any matter, delay, liability or expense caused by any matter or event beyond its reasonable control, including without limitation, strikes, lockouts or other industrial action by workers, employers, trade disputes, accidents on land or sea, government interference, war or hostilities, riot or civil commotion, earthquake, flood, fire or other natural physical disaster, Government action or legislation. Failure by either party to exercise or enforce any rights, or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of its rights or otherwise. If any provision of these Conditions is or becomes invalid or unenforceable it will be severed from the rest of these Conditions so that it is ineffective to the extent that it is invalid or unenforceable and no other provision of these Conditions shall be rendered invalid, unenforceable or be otherwise affected. Nothing in this Agreement shall make either party the agent or partner of the other or give either party the power to bind the other. Nothing in this agreement shall confer on any third party any right or benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999. These Conditions and the Order constitute the entire agreement between the parties relating to the subject-matter and no variation, waiver of, or addition to the same shall be binding unless in writing and signed by both parties. These Conditions shall be governed by and construed in accordance with the laws of England and Wales.


Please note that some products are made to order and are non-returnable. These products are mainly items of furniture. Please check if in doubt before ordering.